POS Companies with own POS Software vs Resellers
In the POS Industry there are two groups, POS companies with their own POS Software and then re-sellers of a specific POS Solution. Every business has unique software requirements to function effectively.
Whether it’s for inventory control, accounting, or customer relationship management, payment integration, the software needs to be kept running smoothly. While there are numerous products, you must ultimately choose between a POS company with their own POS software or a POS company that act as a reseller. Many POS companies are mere re-sellers of POS Software, while others develop their own software. Here are the pros and cons of both.
POS Company with own Software
The level of customization is perhaps the biggest benefit of custom software. While a commercial package may fit many of your business’s needs, it’s doubtful that it will have the same efficiency as custom software. By meeting your exact specifications, you can cover every aspect of your business without unnecessary extras. It gives you greater control, which is important if your business has specific needs that your average commercial product can’t fulfill. Having customized software should also make the interface more familiar and easy to use. Because in-house software is developed by a team of your choosing, it also gives you access to knowledgeable support. Rather than dealing with technicians who may not understand your unique situation, you can get support from the individuals who have developed your software firsthand. They will understand any subtle nuances and minimize downtime from technical errors.
Another benefit of a POS company with their own software is that they understand the software in and out, whereas a re-seller only understand the software to a point. Because re-sellers don’t invest in a product they also easily change what they sell, whereas a POS company that develop their own software has made the commitment to be there for tomorrow to support the product.
Development takes time and is a complicated matter, especially dealing with point of sale software, as many security requirements and functionality standards must be met. So developing software takes time, but could be better than off the shelve products. A good example is Linux and Microsoft Windows. everyone knows the issues with the Windows Operating System.
Commercial software has the benefit of being extensively tested and used by other businesses. This can make for quicker and smoother integration. A team of highly skilled developers will have created the software and eradicated any issues, which means fewer if any, complications. Going this route almost guarantees that the software is created correctly. You can also expect a relatively fast deployment; purchase the software and install it immediately. In a fast-paced business world, this can save valuable time so you can get back to what’s important.
Commercial software can accrue high support and maintenance costs. In order to address any technical issues, you will be at the mercy of a vendor who sets and can change the price of service. There may also be a waiting period for support, and you may have to jump through hoops to reach a technician. This can end up costing time and slow operations.
When weighing the strengths and weaknesses of these two software options, you should take your business’s unique circumstances into consideration. While your immediate needs are important, you should also think about the big picture and factor in future expansion. By choosing the right type of software now, you can streamline tasks, reduce errors, and make everyone’s life a lot easier for years to come. Thinking about this, one should ask the right questions to your POS companies.